Best of the Best Off-Radar
Marketing and Communication Talent

April 23, 2017

What we Have Here is a Failure to Communicate


I mindlessly answered the phone the other day and found myself momentarily wafting in dead air. All of a sudden a voice says: “Oh, I’m sorry. This is Emily. I didn’t expect you to pick up.” I started to say that it wasn’t a problem when I got cut off mid sentence by “Emily” informing me that because I had stayed at one of their resorts recently…and that was her final word when I ended the call.

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